Reference

How we protect your account and data

Our legal structure is built around your account security, payment transparency, and your rights as a player in Indonesia.

Account security & data protectionWithdrawal verification processPayment method safeguards
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8180 apk How we protect your account and data
LEGAL INQUIRIES

How to contact us about legal matters

Our legal support team responds to account, data, and rights questions through multiple channels.

Live Chat Support Open the chat widget in your account lobby.
Email Legal Inquiry Send a formal request to our legal department for account records, data-access confirmation, or…
Account Settings — Legal Preferences Visit Settings > Privacy & Legal in your account dashboard to view your consent…
DATA & SECURITY

How we handle your information and account rights

Your account, payment details, and play history are secured through industry-standard encryption and multi-factor authentication. We collect only the information necessary for account verification, payment processing, and regulatory compliance.

Data Encryption

All account logins use SSL/TLS encryption. Payment credentials are tokenized and never stored in plain text. Your personal information is encrypted at rest on secure, backed-up servers.

Account Verification

We verify your identity once at registration using your phone number, email, and payment method. Subsequent logins use multi-factor authentication via SMS or app notification for added security.

Payment Processor Compliance

DANA, OVO, GoPay, and QRIS connections are PCI-DSS compliant. Each processor maintains its own privacy policy; we audit access logs monthly to ensure no unauthorized third-party viewing.

Data Retention & Deletion

Account records are kept for the duration of your membership. Upon closure, we retain transaction data for 7 years for tax and regulatory compliance, then delete personal identifiers from our active systems.

Cookie Management

Essential cookies support login and payment security; analytics cookies are optional. Manage your preferences in Settings > Privacy. You can disable non-essential tracking and still play without restriction.

Your Rights & Requests

Request a copy of your data, correct inaccuracies, or delete your account by emailing our legal team. We process data-access requests within 10 business days and provide all records in portable format.

Legal questions players ask us

Closing your account freezes play and deposits immediately. Your existing balance remains accessible for 90 days via withdrawal request. After 90 days, unclaimed funds are held according to local escrow law. Your personal data is anonymized in our active systems; transaction records are retained for compliance only, not marketing or analytics.

Yes. Each payment method is tokenized — your actual account number is never stored on our servers. Transactions are encrypted end-to-end between your payment app and our gateway. We audit processor logs monthly for unauthorized access and work only with verified, regulated payment partners.

Withdrawals process within 1-3 business hours after account verification. We confirm your identity by matching the registered phone number and requesting a one-time SMS code. Amounts above Rp 10,000,000 trigger additional account-holder verification, then clear to your bank or e-wallet within the same timeframe.

Your account is yours alone. You can log in from a phone, tablet, or desktop, but only one active session per device type is allowed. If we detect login from an unrecognized location, we send a security alert and ask for verification. You control which devices are trusted in your Security settings.

Yes. If a withdrawal did not arrive or a deposit was duplicated, contact our support team with the transaction reference number from your account. We investigate within 24 hours and work with the payment processor to resolve the issue. A chargeback or payment-processor dispute overrides our records and may result in account suspension pending resolution.

After account closure, your personal data is not used for marketing, analytics, or third-party sharing. We retain transaction records for 7 years as required by law, then delete them. You will not receive promotional emails or calls; opt-out preferences are permanent and non-reversible by our team.

The full legal terms are available in Settings > Legal Documents within your account. You can also email our legal team to request a PDF copy mailed to your registered address. Updates to the terms are sent via email 30 days before they take effect; your continued play after that date constitutes acceptance of the changes.

Related Pages

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